Frequently Asked Questions

Unfortunately, the free postage offer does not apply to all items, including cab mats and certain parts. We’ll send a separate email with further details, but the offer does cover all Hayburner webshop merchandise and parts that we distribute directly.

Yes, no problem! Please send us an email to addresschange@hayburner.co.uk with your original postal address, name and PayPal email if you subscribed online, and we will get this updated for you.

Hayburner attends and trades at approximately 10 UK and European shows each year. Please get in touch for an up to date list for 2027.

It completely depends where you subscribed. If you did it online through PayPal you would have accepted a re-occurring payment profile with us and this will be taken from your PayPal each year, unless you cancelled the payment before the next year's amount was due.  

Any query regarding subscriptions must be done through email due to GDPR policies and we can only deal with the subscription holder. Please send over full details of the subscription account (PayPal email, full name and address) and your enquiry to queries@hayburner.co.uk

Skipped or suspended PayPal payment is when a re-occurring subscription payment is being attempted to come out of your bank account but either the card that is linked with your Paypal is expired and has not been renewed or there is insufficient funds.

If this was attempted over 2 weeks ago the easiest thing would be to re-subscribe and cancel the original payment if required (if the card has expired and not renewed on the subscription payment then it is impossible for the payment to be made again).

If you need any further assistance please contact queries@hayburner.co.uk

If items have not been worn or there is a fault we accept all returns. If you recently had an order from us there will be a returns form included in your item (in the 'Thank you' leaflet). Please fill in or write a note of what you would like us to swap the item for and post back to - 

Hayburner 

Unit 55 Leyland Trading Estate

Wellingborough

NN8 1RS

The Mag is distributed mainly by subscriptions but we also sell the magazine through the Magazine Heaven Direct network, please check out their website for a shop near you.

Or please purchase direct from our bookshop on our webshop. 

Thank you.

We offer free shipping when you spend over £80 with us on our website. This is done automatically at the checkout and is for mainland UK and standard shipping only. 

Thanks for your support!

We have had orders shipping all over the USA for over a decade now and are no strangers to logistics from sea to shining sea. However, there have been some changes recently to the De Minimus Exemption, what this boils down to is that US customers will now have to pay an import fee on all goods coming into the USA from overseas. However unlike a lot of other places we have the ability to collect it for you and sort it out our end, which we have done for you. When you order from us we pay the import fees when we send it so you won't get a bill. 

Remote surcharges - We have done our best to cover a 'US Postage' however the USA is pretty fast and postage to inner city Boston and a small town in the boonies of Nevada is quite different. Occasionally, we will find out when we come to post an item that it may be more expensive than we thought, in circumstances like that we will reach out to you and advise on what we can do but it might be that there is extra postage needed. 

When ordering from outside the UK, Including the European Union, you will NOT be charged UK VAT (20%). However you may be charged an import tax or VAT on goods arriving into your home country. This is set by your home country and is totally out of our hands. Because this varies wildly around the world and some countries have a personal allowance and other don't, it would be impossible for us to keep up with. Therefore we send parcels overseas (except the USA) Duties Unpaid, you will then be contacted by your home country to pay the Import fees directly to them. 

Thank you for your support